REDDNUT

Job Number: 1615511

Location: Lagos

• Ensure the highest level of service quality for customers in cooperation with Customer Service & Logistics Manager at all stages of OTC related activities while maintain KPI’S (CFR, DIOH, IA , FE & MEP)
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• Facilitate cross-functional co-operation with Order Fulfilment/Logistics Operations/Finance Departments in terms of Order to Cash (OTC) issues resolution
• Supervise and organize follow up of all queries coming from business counterparts, customers, or internally from other finance functions.
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• Maintain CS& L cost below Maximum vs NR, minimize distribution costs and improve efficiencies by engaging more competitive haulage providers, ensuring no waste, maximizing internal opportunities within site & ensure no need for additional external WH with current portfolio.
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• Lead the Customer Finance Team in the Bill to Cash Processes with emphasis on customer risk/credit control; deductions; collections and reconciliations.
• Share and identify best practice productivity opportunities across the Customer Service Function
• Develop comprehensive project plans with clear time frames, resource plans and budgets.
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• Be the key interface to facilitate better ways of working and extract value that will benefit our customers and the sales team.
• Design and drive continuous improvement within relevant areas of the OTC process.
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• Conduct annual customer satisfaction survey to establish current service levels as a benchmark for improvement.
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• Initiate processes that will enable us to better manage the relationships with key customers through customer based resources, process and systems (JBP,C@H programs).
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• Form effective linkages and management of the remote Accenture BPO Team to ensure that end-to-end OTC activities are carried out effectively and efficiently.
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• Develop and maintain customer metric dashboards to allow proactive monitoring of initiatives.
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• Identifying all possible productivities and synergies by analysing all the current processes, across Mondelez and the Customer’s Supply Chain.
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• Provide leadership to the Order Management & Fulfilment, Customer Development and Customer Finance Teams ensuring a high performance and engaged work culture.

• Minimum of a B.Sc/HND education in a relevant discipline.
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• Excellent knowledge of IT & Good analytical skills.
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• Effective communication skills with internal & External stakeholders.
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• Good drive for result & problem solving skills.
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• Flexible and able to work and cope under high pressure.
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• Experience in large FCMG organization which must include no less than 8 years in management level
• Knowledge in Transportation and logistics management.
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